DUE TO THE LARGE AMOUNT OF REQUESTS TO HELP TROUBLESHOOT, WE NOW CHARGE A FEE FOR E-MAIL HELP. If you are simply trying to locate a part, please e-mail us as we do not charge to help you find the right part.
Due to such a large number of troubleshooting requests, we unfortunately regret that we had to implement a fee-based approach to solving your furnace problems. Our online technician has over 20 years of experience and our resources are some of the best in the industry. Unfortunately this ability to gather and provide information doesn't come without a cost.
FURNACE PARTS: If you know which part you need for your furnace, there's never a fee for us to help you you find the right part number. We have access to most all part diagrams and can do cross-referencing of obsolete parts to see if a newer part has replaced it. Of course once we help you find the proper part, we hope that you buy from us. If you do not know what's wrong with your furnace, then see FURNACE TROUBLESHOOTING below.
FURNACE TROUBLESHOOTING: If you need help troubleshooting your Coleman or Nordyne furnace and a/c, then we offer the following options:
* Forum Help - Troubleshooting questions can be posted in our forum. Basic questions may be answered HERE at the disgression of the moderator, but more complex questions will be referred to our 'fee for service.'
* Troubleshooting - For a fee of $20, we can provide e-mail help to solve your furnace problems. Here's how to take advantage of our 'Fee for Service' program:
1. Pay for the fee via PayPal by clicking the shopping cart button below. If you don't have a PayPal account, then you can call us at 605-229-2627 during business hours and charge it to your Visa or Mastercard.
2. Start an e-mail conversation with our technician. We generally respond to most e-mails within a few hours (sometimes minutes). Please be sure to include the following in your initial e-mail:
A) Transaction ID or receipt number of your 'fee for service' payment.
B) Make and model number of your furnace.
C) A clear description of the problem.
Refund Policy for Troubleshooting Fee
We will refund your fee in the following instances:
1) You've inquired about a furnace or furnace problem that we are unable to offer any assistance with.
2) The technician deems after 1 or 2 e-mails that you lack the ability to safely troubleshoot or perform the repair. You will NOT be refunded if after multiple e-mails we conclude that we are unable to help you repair your furnace. Our final advice will then generally be to call a qualified technician.
3) Your fee will NOT be refunded if we help you locate the problem, but discover that parts are no longer available to repair your model of furnace. Keep this in mind especially when inquiring about furnaces older than 1980.
Note: If all you desire is a 'parts and wiring' diagram, please click here for more info.
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