1. Prompt 24 hour shipment of all parts, 5 days a week. If we can't ship a part in 48 hours of receiving payment, we will notify you.

2. Most all orders shipped Priority Mail for delivery in 2-3 days. Overnight service available through USPS, UPS or via your FedEx account number.

3. All prices are based on Coleman's or Nordyne's list price with the exception of some occasional specials which we may run from time to time.

4. Return Policy: No return on any installed part. For defective parts, see #7. If you have received a part and it's obvious without installing it that it won't fit, you may return it for a refund after contacting us. Package well before shipping. Shipping charges for both directions are NOT refundable.

5. Our service technician will assist you in finding the right part, but the ultimate decision to buy is yours.

6. We offer the full line of both Coleman and Nordyne/Intertherm furnace parts. We strive hard to stock everything we sell and have a network of back-up suppliers to get you your part fast when we are out of stock. Parts not listed may still be on hand, or can be special-ordered. Special orders must be prepaid and are non-refundable.

7. Furnace parts are warranted for 1 year against defects. We will not refund for defective parts, only replace them. If you have received a defective part, first contact us and we will immediately send you a replacement part along with a warranty paper. For us to send you a replacement part, we will need a credit card number from you. If you bought the part via PayPal, we will still need a credit card number as we don't have access to credit card numbers submitted through PayPal. Both the warranty paper and defective part must be returned to us within 10 days or you will be charged for the part.

8. All numbers listed on the website are Coleman or Nordyne part numbers and you should reference the part numbers listed in your owners manual or on the part itself.

9. International Orders Whenever possible we send international orders via Global Priority Mail. Arrival is generally in 5-7 days, but could take up to 30 days. Extra postage charges may apply on heavier parts and you will be contacted if so. We are unable to track international orders and will not file any claims with the post office until the 30 days are up.